How do I return an item?
Please contact customer service for more information on returning an item. Thank you. 585-235-6124 or firstname.lastname@example.org
National Susan B. Anthony Museum & House
17 Madison St
Rochester, NY 14608
Return Policy Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 30 calendar days of the delivery date
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. Please contact us within 30 days if you intend to return ANY item back to our store. Customer is responsible for all shipping costs if seller is not at fault.